Here you can find the most commonly asked questions. Our customer service is also happy to help you at, +358 20 775 1390 / +46 8 559 222 21.

Q: Can I choose the currency for the invoice?
A: No, the invoice will be sent in Swedish crowns. The invoice will be sent to you by Nordic Business Forum AB (SE559044650501).

Q: Can you send my company an invoice without VAT?
A: If the invoice of your ticket(s) goes to a foreign VAT registered company in another EU-countries, you will receive your invoice without Swedish VAT. Instead, you as the purchaser should report output VAT on your purchase according to the reverse charge principle in the country. To be able to invoice your company without VAT, the order needs to include the company’s VAT number.

If the invoice of your ticket(s) goes to a company established in a country outside of EU, you will also receive your invoice without Swedish VAT.

Q: What payment methods do you offer?
A: We offer three payment methods: invoicing, online bank and credit card. The credit card option is provided by DIBS. You can choose between printed invoice and email invoice. Please provide us always with the correct invoicing information. For Russian customers, we also offer Russian invoice in Rubles and with the needed documents.

Q: How do you deliver tickets?
A: The tickets will be delivered to you via email as a PDF attachment.

Q: Where do I need the ticket?
A: You need to show the ticket at the event’s check-in desk when you collect your seminar pass.

Q: Do I need to know who will use the ticket at the time of purchase?
A: No. The tickets are not personal, nor do we print the attendee names on the tickets. When purchasing the ticket, the ticket is automatically allocated to the purchaser. We will send the purchaser a link through which they can change the attendee information.

Q: Do I need to inform who is using the ticket before the event?
A: Yes, the name and contact information of each attendee are to be sent 14 days before the event at the latest. You can do it through the ticket link we have sent to your email.

Q: Can I cancel my ticket?
A: You can cancel the ticket within 30 days from the day the order has been placed. Always contact us at if you would like to cancel your ticket. Only written cancellations are accepted. Please note that an invoice left unpaid is not considered as a cancellation. If your order was placed more than 30 days ago, the tickets cannot be cancelled anymore.

Q: What catering is included in the price of my ticket?
A: All the tickets include lunches and break snacks and beverages. VIP tickets also include VIP cocktails.

Q: I have a special diet, who should I contact?
A: Please let us know about your special diets through the attendee dashboard. All special diets should be informed 3 weeks prior to the event.

Have a question about the live stream? Please visit our live stream FAQ here »